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IHA Training Courses

If you  are responsible, friendly and enjoy working with people in  a  challenging industry, you are probably suitable for a career in tourism & hospitality. Leadership skills are also important, so if you have the chance  to practice taking the lead extracurricular activities, it would be a great preparation for this field. Its an asset if you  have worked in a restaurant or hotel before enrolling  in one of our culinary, food  and   beverage or hotel management programs. That way you'll be familiar with the pace & the style of work and   know whether  it suits you.                       

If you want to focus on tourism and travel, its important to have a keen interest in people and excellent interpersonal communication skills. Successful tourism students have effective speaking  and writing skills , and many have developed their leadership, culture awareness ,etiquette and protocol skills.

Our professors are experts from all areas of the industry .They have many years of experience  and know what it takes for students to succeed. Along with class and lab work that simulatse the real world , these factors combine to insure  that our tourism and hospitality programs have  an excellent blend  of hands on learning .

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Culinary Arts: International Cuisine  - Asian Kitchen  - Hot / Cold Kitchen  - Commercial Food  - Classical Cuisine - Culinary Arts Chef Training - Fine Cooking (Chinese -Italian - French - Mexican - Lebanese)  - Food Production - Espresso Coffee  - Cold Desserts/Hot Desserts - Bakery - Cakes - Chocolate Production  - Chocolate Carving  - Ice Cream Production - Patisserie - Ice Carving - Breads - Food & Plate Decoration - Cake Decoration - Sugar Carving  - Buffet & Canapé - French & Italian Wine - World Wine - Cocktails - Vegetarian Food - Dietary Food Plates - Table Decoration. culinary arts

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Food & Beverage: Food & Beverage Cost Control - Purchasing for Hospitality Operations - Banquet Server & Banquet Setup - Bartender - Cocktail Server - Event Planning- Banquets & Catering - Food & Beverage Service - Restaurant Management - Food Service Operations - Restaurant Server - Restaurants - Room Service - Room Service Attendant  - Stewards  - Bar & Beverage Operations Cellar Operations.

Rooms Division:   Front Desk Personnel Front Office Quality Service, Solving Guest Problems - Great Guest Room Exceptional - Guest Relations - Concierge - Fidelio -Front Office Operations - Receptionists - Reservation System - Telephone Skills.

Housekeeping: Housekeeping Procedures - Housekeeping Supervisor.

Security & Safety: Lodging Security Officer - Lodging Security Supervisor - Lodging Security Director - First Aid & Rescue - Fire Prevention - Crisis Management Plan - Asset Security - Risk Management - Customized Training. 

Sanitation & Hygiene: Quality Sanitation Management - Food Safety- HACCP - Food Service Sanitation   - Dish - Washing  Food Industry & Trade Safety Measures.
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Customer Care: Airport Guest Relation " Hostess" - Customer Behavior - Customer Care & Services - International Guest Relations - Quality Guest Service.

Human Resources: Train of the Trainer - Training and Development For the Hospitality Industry - Hospitality Human Resource - Leadership Training for Team Building - Managing Personnel & Employee Relation - Managing People - Team Building in Hospitality.

Marketing: Marketing Principles - Hospitality Sales & Marketing - Tourism Marketing - Event Marketing - Food Service Marketing - Tour Marketing - Up Selling - Hospitality Marketing & Advertising - Leisure Services Marketing - Marketing Communication in Tourism - Marketing of Hospitality Services.

Management: Eco- Management Tools in Hotels - Crisis Management  - Lodging Management - Leadership Management - Food & Beverage Management  - Club Management - Time Management- Convention & Group Management - Culinary  Arts Management - Food Service Management - Event Management - Fast Food Management - Revenue Management - Total Quality Management - Hospitality Enterprise Management- Small Project Management - Protected Area Management - Resort Management.

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Culture Awareness: Understanding the Regional Culture - Cross Culture Awareness - Awareness for Labor Opportunities in Tourism - Culture / Heritage  Tourism - Culture of the Sham Aspect - Destinations & Cultures - Ethics in Hospitality & Tourism.

                                      Tailor  Made Training Programs

IHA  offers tailor made training courses to companies and organizations. Any of the training courses offered at the Academy can be customized to fit the specific needs of a company or organization. The program director will assess the needs of a particular company or organization with the director of human resources of that company. In addition, the skill level of the participants will be assessed and analyzed so that the material can be adjusted to the qualifications  of the participants insuring the  efficiency of the training.

البرامج و الدورات التدريبية باللغة العربية

  Tourism: Tourism Familiarization for Secondary Students - Tourism Marketing - Tourism Organizational Behavior - Tourism Planning - Tourism Services - Tourism Services Operations - Tourism Strategy - Tourism Trade - Sustainable Tourism Practices - Tourist Bus Drivers - Sports Tourism - Heritage Tourism - Multi Tourism/Holly Sites.

Tour Guide: Tour Guide - Tour Production - Group Tours - Cruise Line Operations.---------------------

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Communication & Skills: Writing Techniques - Business Writing - Presentation & Communication - International Communication Skills - International Languages Skills- Coaching and Communication - Problem Solving - Public Relations.

Protocol &  Etiquette: Etiquette - Protocol.

Languages: Business English - English for the Hospitality & Tourism Career - English for the Hotel & Catering Industry - English for The Travel & Tourism Industry - Key Terms in Rooms Division - Key Terms in Food & Beverage - Key Terms in Hospitality Human Resources - Key Terms in Hospitality Sales & Marketing - Key Terms in Hospitality Accounting.

Information Technology Skills: Managing Computer - Word Processing - Spreadsheets - Presentation Graphics - Website Management - Internet & Communication Skills - Database System Files. Microsoft Courses. Management Management Management Management Management Management

 
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